Your questions answered

These are some frequently asked questions answered here for you. This section is meant to help clarify common topics, concerns, or things users often wonder about. If you don’t find your answer here, feel free to contact us!

Contact Us
We offer a comprehensive suite of services, including strategic consulting, custom software development, digital marketing, and data analytics. Our goal is to provide end-to-end support that helps you innovate, optimize operations, and connect with your audience in meaningful ways.
Just reach out through our contact page, and we'll set up a quick consultation to understand your needs and goals before onboarding you.
Yes! Our contracts are month-to-month. You can cancel at any time with no penalties.
Absolutely. In fact, we specialize in helping small to medium-sized businesses grow their social presence and generate real results.
ScaleSpace is located in Lacey, New Jersey, but we work with clients all over. Our team is fully remote, allowing us to serve you no matter where you are.
At ScaleSpace, your privacy is a top priority. We only collect the information necessary to provide our services. Like your name, contact info, and project details. We never sell or share your data with third parties. All client information is stored securely, and any content or media you share with us remains confidential. You’re in control of your data, and you can request updates or removal at any time.
All sales with ScaleSpace are final. We do not offer refunds for any service once payment is made and work has begun. This is because everything we create is custom-built specifically for your business and requires time, energy, and planning that can’t be reversed once started. While we do our best to create high quality marketing and content tailored to your goals, we cannot guarantee specific results. Marketing is never one size fits all, and outcomes depend on many factors like your industry, timing, platform changes, and more. That said, the clients who see the best results are the ones who stay consistent with us over time. When you collaborate closely with our team, provide timely feedback, and follow the strategy we build together, your chances of long-term success increase dramatically. By working with us, you agree to this policy and understand that consistent effort is key. This agreement is governed by the laws of the State of New Jersey and may be updated at any time.
Shortened Terms of Service By hiring ScaleSpace, you agree to pay upfront for services as outlined. We retain ownership of all intellectual property until full payment is received, at which point final deliverables become yours; all drafts and unused concepts remain our property. You confirm you have the rights to all materials you provide. We are not liable for business outcomes from our services, and you agree to indemnify us from any claims. These terms are governed by New Jersey law and may be changed at any time.